SYNSHE - Frequently Asked Questions

📦 ORDERING & SHIPPING

Q1: How long does it take to process my order?
A: Orders are processed within 1-2 business days (Monday–Friday, excluding US federal holidays). Orders placed before 2:00 PM EST begin processing the same business day. Processing may extend to 2-3 business days during peak seasons (Black Friday, Cyber Monday, holidays).

Q2: What are the shipping costs?
A: We offer Free Standard Shipping on US orders over $50. Orders under $50 ship for $4.99 and up. International shipping costs are calculated at checkout based on weight and destination.

Q3: Which carriers do you use? Do you ship internationally?
A: Within the US, we ship via USPS, UPS, and FedEx. Delivery time: 3-7 business days. We ship to over 100 countries worldwide. International delivery: 7-21 business days depending on customs clearance.

Q4: Can I track my order?
A: Yes. You will receive a shipping confirmation email with a tracking number once your order is dispatched. Tracking information may take up to 24 hours to update.

Q5: Can I change my shipping address after placing an order?
A: Please contact us at service@synshe.com as soon as possible. Once the package is in transit, address changes may not be possible. Packages returned due to incorrect addresses will require you to pay for reshipping.

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🔄 RETURNS & REFUNDS

Q6: What is your return policy?
A: We offer a 30-Day Risk-Free Guarantee. Unopened products in original packaging are fully refundable within 30 days of receipt. Opened products (up to 50% used) may also be eligible — simply contact us with your order number.

Q7: How do I start a return?
A: Email service@synshe.com with your order number and reason for return. We will respond within 1-2 business days with instructions. ⚠️ Please do not ship items back without prior approval — unauthorized returns will be rejected.

Q8: When will I get my refund?
A: Once we receive and inspect your return, we will notify you of the refund status within 3 business days. Refunds are issued to your original payment method within 5-7 business days. Your bank may take an additional 3-10 business days to post the funds.

Q9: What if my product arrived damaged or incorrect?
A: Contact us at service@synshe.com within 7 days of delivery with photos of the issue and your order number. We will send a free replacement or issue a full refund (including original shipping costs).

Q10: Who pays for return shipping?
A: If the return is due to our error (wrong item, damaged product), we provide a free prepaid return label and cover the return shipping cost. If the return is for personal reasons (changed mind, dissatisfaction), the customer is responsible for return shipping, which will be deducted from the refund.

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❤️ PRODUCTS & INGREDIENTS

Q11: Where are SYNSHE products manufactured?
A: All SYNSHE products are manufactured at LUX NUTRITION INC. in Richmond, BC, Canada — a Health Canada-licensed, GMP-certified facility (Site Licence #302983). Every batch undergoes third-party testing for purity and potency.

Q12: Do your products have NPN certification?
A: Yes. Every SYNSHE product holds a valid Natural Product Number (NPN) issued by Health Canada. You can verify each NPN on the Health Canada Licensed Natural Health Products Database.

Q13: Are your products third-party tested?
A: Absolutely. We regularly test all products through SGS Canada (global leader in testing, inspection, and certification). Our latest report (VR26-01319, March 2026) confirmed all products passed microbiological and heavy metals testing with a 100% pass rate.

Q14: Do your products contain fillers or artificial additives?
A: No. We follow a "purposeful ingredients" philosophy — every ingredient serves a defined purpose. No fillers, no artificial colors, no artificial flavors, and no preservatives.

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💊 USAGE GUIDELINES

Q15: How many capsules should I take daily?
A: Dosage varies by product. Please follow the label instructions on each bottle:
- Hair Care (Biotin Complex): 1 capsule/day
- Epimedium Maca Complex: 3 capsules/day
- Black Cohosh Complex: 2 tablets/day
- Omega-3 + CoQ10 (Fish Oil): 1-2 softgels/day
- Glucosamine Chondroitin & MSM: 1 tablet, 3 times/day

Best taken with meals and a glass of water.

Q16: Can I take multiple SYNSHE products together?
A: Generally yes, but we recommend spacing them out. If you have a medical condition or are taking prescription medication, please consult your healthcare provider first.

Q17: Are your products suitable for vegetarians/vegans?
A: Our hard-shell capsules (Hair Care, Epimedium Maca Complex) are suitable for most diets. Our Omega-3 + CoQ10 softgels contain gelatin. Please check individual product labels for specific dietary information. Contact us if you need more details.

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⚠️ SAFETY & COMPLIANCE

Q18: Are SYNSHE products safe? Any side effects?
A: All products are manufactured under Canadian GMP standards and are generally well-tolerated. A small number of users may experience mild digestive discomfort, especially when first starting a new supplement. If you experience any adverse effects, discontinue use and consult your doctor.

Q19: Can I take these if I'm pregnant, nursing, or on medication?
A: If you are pregnant, nursing, taking prescription medication, or have a chronic medical condition, please consult your healthcare provider before starting any dietary supplement. This is especially important for Black Cohosh Complex and Epimedium Maca Complex.

Q20: Do your products treat or cure diseases?
A: No. All SYNSHE products are dietary supplements — they are not intended to diagnose, treat, cure, or prevent any disease. Statements on this website and product labels have not been evaluated by the FDA. Dietary supplements are meant to support overall wellness and fill nutritional gaps, not replace medical treatment.

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📞 CONTACT & SUPPORT

Q21: How can I contact customer service?
A: Email us at service@synshe.com — we respond within 1-2 business days.
Mailing address:
MARLENE CASTILLO LTD
5822 4TH AVE FL 2
BROOKLYN, NY 11220
United States

Q22: Do you offer subscriptions? How do I cancel?
A: Yes, selected products are available with Subscribe & Save. You can cancel at any time through your account dashboard or by emailing us at least 48 hours before your next renewal date. No partial refunds for the current billing cycle.

Q23: What is your satisfaction guarantee?
A: We stand behind our products with a 30-Day Risk-Free Guarantee. If you are not satisfied for any reason, contact us and we will make it right — whether through a refund or replacement.